Information We Collect
When you make a reservation or check in at Villa de Mama, we may collect personal information from you, such as your name, address, phone number, email address, payment information, and any special requests you may have. We may also collect information about your stay, such as your room preferences, arrival and departure dates, and any services you use during your stay.
We may collect this information directly from you, or from third-party booking agents, travel agents, or corporate travel departments that make reservations on your behalf.
Use of Information
We may use the personal information we collect for various purposes, including to:
Process your reservations and payments.
Provide you with the services and amenities you have requested.
Communicate with you about your stay.
Respond to your inquiries and requests.
Improve our services and offerings.
Communicate with you about future promotions.
Comply with legal and regulatory requirements.
Disclosure of Information
We may disclose your personal information to third parties in certain circumstances, such as:
To our service providers who assist us in providing services to you, such as payment processors, IT support, and marketing agencies.
To law enforcement agencies, government authorities, or other third parties if we are required to do so by law or in response to legal process, or if we believe in good faith that such disclosure is necessary to protect our rights, property, or safety, or that of our guests or others.
To our affiliated companies or partners for marketing or promotional purposes, if you have given us your consent to do so.
You may choose not to provide us with certain personal information, but this may limit your ability to use some of our services and amenities.
You may also choose to opt-out of receiving marketing communications from us by following the unsubscribe instructions included in the communication or by contacting us directly.
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. We use industry-standard security technologies and procedures to help safeguard your personal information.